A new consultancy organisation with high standards, real values and a belief in the power of people a little different to the norm we believe!
We have genuine, hands-on experience of working in technology, operational service and call centres as well as a background in strategy and complex project management. We are NOT in the business of selling bright and shining stars with no experience of having
the universe we are in the business of selling bright and shining stars with craters of experience and life in general!
We believe that the power of competitive advantage and the ability to create organisations, which are clearly differentiated, has people staff, customers, stakeholders and suppliers at its core. Technology, systems and processes are critical parts of the business and essential aspects of any change programme BUT they are ENABLERS , whereas it is PEOPLE who make the difference.
OUR people, in conjunction with YOUR people can make a difference to YOUR business. We are a straight talking, honest and open organisation. We specialise in all aspects of service delivery, primarily those offered through customer service centres and the whole customer experience. Whether it is advice on establishing a new operation; development of service strategies to enable your business to achieve its commercial objectives, running a service centre for you until you have the right people in place, defining processes for service delivery, integrating system and technology solutions, project and programme management
.we have skill sets to help.
If we can't help we'll tell you and then help you source the right skills. We are in business to help YOU succeed and be profitable in YOUR business.
No one knows their customers better than those who deal with them directly be that face-to-face or through the latest telecommunications and technology. We believe that it is these direct service staff that add true value and our work is largely in ensuring that everyone throughout the business knows just how crucial the customer service agents/representatives are and how their roles are of strategic significance.
We believe that we know our business let us open new horizons for you by taking a fresh approach to your needs.