Obrar, part of the Progility Group PLC, have a practical consultancy track record spanning over 15 years. We have gained extensive business and technical knowledge managing the design, deployment and transfer into operational support of many of the most high profile and complex Customer Engagement Multi-channel Contact Centre projects across EMEA. These have included projects with Direct Line Group, EE, O2 UK and Germany, Vodafone UK, Germany and Ireland, Du Telecom, Yota, Affinion, FCA and Think Money.
Our focus is on design, delivery and operational implementation of customer-centric, IT, telecommunications and business strategies, which deliver major change, real innovation, and business benefit.
We have operated at all levels (performing roles from Programme Delivery to Technical Design and Architecture and in senior interim roles up to CEO) with a team of over 100 highly skilled and practical individuals for both private and public sector clients, across the world, in new business start-ups as well as major strategic transformations for established blue-chip businesses.
- Contact Centre Design including Routing Platforms, Multi-Channel, CRM and customer applications
- Technology implementations including Genesys®, Cisco®, Avaya®, and Mitel®
- Project and Programme Management
- All stages of programmes from definition to implementation and on-going management
- Strategic Business Transformation
- Strategies built around the customer’s end-to-end journey requiring radical re-thinking
Obrar prides itself on its intimate knowledge of the IT and Telecommunications industry, remaining a proactive contributor to the roadmaps of many of the leading technology suppliers across the globe, including but not exclusively; Cisco, Microsoft, Genesys and Avaya.
Obrar are very proud of the fact that the majority of the assignments we fulfil arrive with us through exemplary references from the extensive customer base of diverse organisations we have worked with over the years. Obrar's brand stands for "working with good ethics" and this approach is very much in the DNA of our culture.
Obrar can reference many examples where we have been contracted to architect and de-risk a business critical IT and communication solution accompanied with a flexible and robust service model. On many occasions we have then led the procurements to secure commercially off the shelf based technology, often working with strategic suppliers to develop applications to enhance the user interfaces and tools are customer's operations demand. We tailor the services to deliver the most value over the whole-life term of the contract. Added to this is our unique understanding of how information and records should be architected within a system and our best practice tools to facilitate the effective interaction of people with the system.
This approach coupled combined with our commercial focus has proven time and time again to deliver significant value to our customers, resulting in a transformation program which delivers against the key business and technical objectives and furthermore delivers a showcase that the internal/external stakeholders on the transformation programs we are engaged on can be proud of.
Our delivery team
We have a team of over 100 experts half of whom are business, people and process orientated and half of whom are technical experts in communications and technology.
As part of the Progility Group we have access to a wider range of experts through our recruitment, training and technology divisions.
This team is complemented by a select group of key partners. Obrar will sometimes work with a strategic partner where complimentary skills are required to help deliver and support complex transformation programmes. Our objective is always to de-risk the delivery of any project and offer unrivalled support to our customers by engaging the very best partners to help achieve this result for all. We are also open with our customer's regarding the use of strategic partners and also open to the possibility of working with a customer's strategic partner.