Obrar delivers consultancy services to a diverse range of clients in the following areas
Obrar has an extensive track record in major MPLS bid management, network design (WAN and LAN), network implementation and provision of network service and performance management. It has designed and implemented many of the leading corporate networks. In addition, cyber security is now one of our key consultancy and implementation business deliveries and we have performed many large scale audits, penetration testing and security design.
Telephony and Digital Multi-Channel Communications
A vast range of experience in definition, design implementation, installation and management of every major telephony, routing and multimedia platform. Obrar is agnostic to technology and over the past 15 years has designed and implemented some of the largest Genesys®, Avaya® and Cisco® Contact Centre and IPT deployments in the world.
All aspects of structure, definition (user/business/technical/commercial), writing and end-to-end management of ITT/RFI/RFP processes.
Cultural Change, Staff Development and Training
Major experience of cultural definition and change. Through our sister company ILX, we can provide a complete range of bespoke digital and classroom training solutions. ILX, part of the Progility Group, trains in excess of 25,000 Project and Programme managers globally on PRINCE2® and Agile and they are recognised as a market leader in this field.
Definition and design of enterprise-wide, holistic strategies using quantitative and qualitative methodologies. Operational, System and Technology reviews, through to detailed customer insights.
Definition and seamless integration of billing, CRM, self-service, front-end systems, order processing, complaint management, work force management, ERP, Contact Routing, HR, email tools and other solutions.
Data Centres and IT Infrastructure
Design and implementation of Data Centres (in-house and co-location), VDI, thin client and middleware solutions, network connectivity, firewalls, intrusion detection and prevention, SANs.
Practical, hands-on process engineering, from high level core to low level operational processes, ensuring seamless application across the enterprise.
We know outsourcer strengths and weakness in both front and back office, as well as from a systems, telephony, cost, networking, commercial, operational and infrastructure perspective. Obrar has successfully implemented over 150,000 seats of outsourcing in India, Philippines, South Africa, Eastern Europe, Ireland and the UK over the past 15 years and has some of the most comprehensive knowledge of all the leading BPO organisations offering these services.
Considerable ‘C’ level experience in due diligence, from systems, infrastructure, processes and people through to brand, sales pipelines and competitive landscape.
Business and Customer modelling and forecasting, meaningful MI, performance benchmarking, client insights, reward models, creating and measuring service levels.
Our Sector Experience Includes:
- Transport and Travel
- Financial Services
- Telecoms - Fixed and Mobile
- Social Housing
- Local Government
- Central Government
Our strategic experience across multiple sectors, clients and geographies gives us a critical edge whereby we can share knowledge, outcomes and lessons learned without the need to start each engagement from scratch.